Support
Support for premium robotics.
Everything customers need before and after ordering ROLA: shipping, setup, delivery care, returns, and ownership expectations.
Built for careful delivery.
ROLA products are high-value robotic systems with electronic, mechanical, and cosmetic components. Orders ship from KOIBOT's China warehouse by air freight with freight-forwarder label handling and protective packaging.
Air freight by region.
Unboxing video required
Please record a full unboxing video showing the outer carton, internal packaging, product condition, accessories, and any visible damage before handling or assembly.
Customs and duties
Import duties, VAT, customs fees, local taxes, remote-area fees, and clearance requirements are the customer's responsibility unless otherwise stated at checkout.
Indoor placement
ROLA products are delicate robotic systems. Place the product on a stable indoor surface and follow all setup and care instructions.
Frequently asked questions
ROLA One is KOIBOT's upper-body AI companion robot, designed for expressive interaction, home technology, private collection, studio display, retail showcase, and brand experience spaces.
ROLA Unity is KOIBOT's full-body AI companion robot concept for customers who want a stronger physical presence and a larger robotic format.
Amoria is KOIBOT's emotional AI system. It supports voice interaction, contextual response, app connection, and memory-driven conversation.
Returns are accepted only for confirmed manufacturing defects or verified shipping damage. Any defect or shipping damage must be reported within 7 days of delivery. Customized or made-to-order configurations are non-returnable unless a manufacturing defect is confirmed.
Make sure someone is available to receive the shipment, prepare a stable indoor placement area, and record the full unboxing process immediately after delivery.
Your privacy is built into every part of KOIBOT’s design. Amoria works on a zero-knowledge local-first architecture where voice prints, interaction memory, and conversations are processed and encrypted locally on the robot's physical hardware. No raw interaction data or telemetry is ever uploaded to public cloud servers, and full encryption keys are held solely by the owner, ensuring a secure, judgment-free, and confidential environment.