Legal Notice (Japan)

This disclosure is provided for mail-order sales pursuant to Article 11 of Japan’s Act on Specified Commercial Transactions. The Japanese version is authoritative.

Seller

REON ROBOTICS (HONGKONG) CO., LIMITED

Representative

Leo Liang

Address

Room 1005, 10/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Phone

+852 2959-1320 (registered office line). For product and order inquiries, please contact info@koibot.net or our contact point in Japan.

Contact point in Japan

Reon Robotics Co., Ltd., S Building 3F, 2-1-19 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Contracting party

Orders placed through this website are contracted with REON ROBOTICS (HONGKONG) CO., LIMITED. For certain large-scale or project orders, the contracting party may be Reon Robotics Co., Ltd. (Japan), as stated in the written order confirmation.

Business hours

Weekdays 10:00 to 18:00, excluding Saturdays, Sundays, national holidays and the year-end/New Year holidays

Email

info@koibot.net

Sales URL

https://www.koibot.online

Sales price

Shown on each product page and at checkout before the order is confirmed.

Fees other than the product price

Insured international air freight is included in the displayed price. Unless otherwise agreed in writing, orders are delivered on a DAP (Delivered at Place) basis under Incoterms® 2020. Import duties, import VAT/consumption tax and other import taxes, customs clearance and brokerage fees, local taxes and remote-area surcharges in the destination country are not included and are payable by the customer, usually to the carrier or customs at import.

Payment methods

The payment methods shown at checkout (credit cards, digital wallets and others, depending on your region). Business or multi-unit orders are paid by bank transfer (international wire) under a written order confirmation.

Payment timing

Orders placed on this website: at checkout. Orders quoted in writing: as set out in the order confirmation (in full, or as a deposit and balance). Subscription fees: as shown in each plan’s terms at sign-up.

Delivery timing

Products are made to order: production typically takes about 1 to 3 months after the order is confirmed. Orders then ship by insured air freight; delivery to Japan typically takes 7 to 12 business days from dispatch and may vary with customs and logistics. Your dispatch window is confirmed in writing.

Returns and cancellations

Because products are made to order, cancellations, returns or exchanges after production has begun are not accepted unless the product is defective. Terms for changes or cancellation before production are set out in the order confirmation. For an initial defect, damage in transit or another cause attributable to us, please contact us within 7 days of receipt with your unboxing video; after inspection we will repair, replace or refund. We bear the shipping costs required for a replacement or repair due to a cause attributable to us. See our Refund and Return Policy. This does not limit any rights you have under applicable law.

Warranty

12-month limited hardware warranty from delivery (see Warranty).

Operating environment (AMORIA)

Some AMORIA features require an internet connection and account and device pairing through the AMORIA app (Android, available on Google Play; iOS availability will be announced separately). Supported languages: English and Japanese; German, French, Italian, Spanish and Turkish are in preparation.

Last updated: 9 November 2026