Shipping Policy
Shipping Policy
ROLA products are fulfilled by REON ROBOTICS (HONGKONG) CO., LIMITED and may ship from Hong Kong or the Chinese mainland by insured air freight with freight-forwarder label handling and protective packaging.
KOIBOT is a brand of REON ROBOTICS CO., LTD. (Japan). Customer sales, official pre-order support, fulfillment, customs documentation coordination, and shipping-related customer communications are handled by REON ROBOTICS (HONGKONG) CO., LIMITED, unless a specific campaign, order confirmation, or written notice states otherwise.
Estimated Delivery Times
- Hong Kong and Macau: 5-9 business days
- Japan, Korea, and selected ASEAN countries: 7-12 business days
- North America, Europe, United Kingdom, Australia, New Zealand, Gulf Middle East, and Israel: 9-15 business days
Delivery Conditions
Delivery estimates begin after order confirmation, product preparation, and dispatch. Actual delivery time may vary due to customs clearance, local carrier handoff, remote-area service, holidays, weather, flight capacity, inspection, or other events outside KOIBOT's control.
Fees and Import Duties
Shipping fees shown on Kickstarter, in the pledge manager, on an official pre-order page, or in a written order confirmation may include air freight and freight-forwarder label handling. Import duties, VAT, customs fees, local taxes, brokerage fees, remote-area fees, and clearance requirements are the customer's responsibility unless otherwise stated on Kickstarter, in the pledge manager, on an official pre-order page, or in a written order confirmation.
Receiving and Damage Claims
Because ROLA is a high-value robotic product, someone must be available to receive the shipment. Customers should inspect the outer carton on arrival and record a complete unboxing video before handling or assembly.
If the package appears damaged, do not discard the carton, packaging material, shipping label, or accessories. Contact KOIBOT within 7 calendar days of delivery.